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Frequently Asked Questions

The following are the most frequently asked questions Eataly Vino - Dallas has heard from its users. If you have a question or would like to tell us about a great bottle of wine, please Contact Eataly Vino - Dallas, we're interested in hearing from you.
Q. What is your discount policy?
A. We offer volume discounts of 10% off 12 or more bottles of wine. Beer is not discountable and does not count towards the 12 bottle count to achieve a discount. Items on sale or will not be further discounted and other promotions will not discount on top of the volume discounts.  Items on sale will, however, count towards the bottle total to achieve the volume discount.
Q. How accurate is your inventory?
A. Eataly Vino updates the inventory twice a day, around 2pm and 7pm. We have a fast-moving store and apologize in advance for items being sold out in store and still show available on the website.
Q. Do you charge my card as soon as an order is placed?
A. No. We put a pending hold on the amount while we confirm the quantity and availability of the wine. Once confirmed, we will charge your card in full.
Q. I don't see the wine I want listed on your website. Is it available?
A. If you are looking for something and don't see it, use the Purchase Request form on the website and we will check on availability.
Q. Can I place an order for pickup in store?
A. Yes. You can choose in-store pickup at checkout. We will hold your order for up to 30 days. Just give your name and the order number when you come to pick up and we will retrieve your order. Must be 21 years or older with valid ID to pick up. If you do not pick up within the 30-day period, you will be charged a 15% restocking fee unless otherwise agreed with the Wine Team. Curbside is also available. 
Q. What is your return policy?
A. Unconsumed corked or otherwise compromised bottles may be returned in-store for a replacement bottle, wine purchase exchange, or store credit.  Returns are only accepted for purchases placed in the last 30 days since we cannot control how the wine was stored once it left our possession. Wines over 10 years of age cannot be returned. See our Return Policy.
Q. How do I check the status of my order?
A. You will see a confirmation of the order via email. 
Q. The image I see of the wine is from a different vintage than stated. Which vintage do you have?
A. Vintages change faster than we can photograph bottles so always refer to the name and not the picture to identify the year of production.
Q. Can I use a gift card to place an order online?
A. Gift cards are only valid in-store.